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This Certification Program is a core certification program of American Certification Institute, This program offers the designation of CQIP (Certified Quality Improvement Professional) to candidates who demonstrate their understanding of the fundamentals of the profession through the successful completion of rigorous professional certification examinations based upon the CONTIUOUS QUALITY MANAGEMENT BODY OF KNOWLEDGE (CQIBOK).?

Modules for Certification
The Certified Quality Improvement Professional covers definitions and basic knowledge of quality management principles, Customer focus, team work, quality tools, continuous improvement, supplier management, and their uses. If you are keen in developing your knowledge in continuous quality improvement process or boost your resume this certification may be a great decision for you.
The CQIP certification program consists of 6 modules as below:

Syllabus for Certified Quality Improvement Professional

M1. Quality Concepts and Quality Management Principles

  1. Defining Quality Concepts and Terms
  2. Evolution of Quality
  3. Quality Gurus and Quality Philosophies
    1. W. Edwards Deming
    2. Joseph M. Juran
    3. Philip Crosby
    4. Shingeo Shingo
    5. Kaoru Ishikawa
    6. Taiichi Ohno
    7. Genichi Taguchi
    8. Noriaki Kano
    9. Walter A Shewhart
    10. Yogi Akao
    11. Armand Feigenbaum
  4. Benefits of Implementing a Quality Model
  5. Six Sigma Methodology
  6. Lean Principles
  7. Total Quality Management and the 8 Management Principles

M2. Customer Focus and Satisfaction

  1. Defining Customers
  2. Process vs its customers
  3. Translating the customerí»s voice into measurable requirements
  4. Customer Satisfaction
    1. Defining quality with respect to customer satisfaction process
  5. Customer feedback Mechanism
  6. Key Indicators ĘC Customer Satisfaction, Products and Services

M3. Team Oriented Problem Solving (Teamwork)

  1. Importance of teamwork in quality improvement initiatives
  2. Barriers to Teams Achievement
  3. Characteristics of Effective Teams
  4. Collaborative Creative Problem Solving and Decision Making Skills

M4. Quality Tools and Continuous Quality Improvement Techniques

  1. PDCA cycle
  2. Cost of Quality
  3. Internal Audits for improvement opportunities
  4. Root Cause Analysis (RCA) and Corrective Action and Preventive Action (CAPA)
  5. Basic QC Tools and New Management Tools
  6. Process Mapping

M5. Supplier Quality Audits and Supplier Relationships

  1. Definition of Audit and terms
  2. Supplier-Customer relationship
  3. Supplier Quality Management System and Audits
  4. Supplier Metrics
  5. Supplier Continuous Improvement

M6. Managing Quality Improvement Projects

  1. Project Management Definition and concepts
  2. Benefits and importance of project management
  3. Project Phases
  4. Project Tools and Techniques
  5. Managing Risk in Quality Improvement Projects

Completion of this program will enable the student to:

  1. Define quality management and quality improvement process.
  2. Describe the different types of quality tool and methodologies.
  3. List and describe the various components of quality improvement process.
  4. Describe the functions of quality improvement process.
  5. Explain the motivations for quality improvement.
  6. Explain how to make effective decisions.
  7. Explain the relationship between customer, organization and supplier.
  8. Describe your role as a Quality Improvement professional.
  9. Understand how to initiate quality improvement activities in an organization.
  10. Describe the process of Quality Improvement Performance Measurement.

Class Schedule
The training session is generally taught in Modules. The purpose of the program is to introduce the student to the basic concepts of quality improvement activities as they apply to all processes in an organization. This incorporates an understanding of the principles of quality management.

Professional Designations
Successful candidates are granted the designation of CQIP.  The designation CQIP may be used just as similar recognitions are employed in accounting, insurance, medicine, law, and other professions.  Either the full expression or the initials may be used after the individualí»s name on business cards, stationery, etc.





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